Refund policy

The right of withdrawal is subject to the following conditions:

it is possible to make the return within 14 days of receipt of the shipment the law applies to the product purchased in its entirety can only be exercised when picking up the product (e.g. accessories, etc ...) the products must be returned intact and in the original packaging, complete in all its parts the shipping costs are borne by the customer The refund includes only the price of the product, so the cost of the first shipment will be excluded from the return It is not possible to make the refund on other accounts and/or cards. Any customs duty costs will be deducted from the refund of the return the picking shipment is under the full responsibility of the Customer until it reaches our office for processing if the goods are damaged during transport, Kozmo Laze will inform the Customer (within the working day following receipt of the goods), to allow him to submit a timely claim against the courier of his choice and to obtain reimbursement of the value of the property (if insured) in this case the product will be returned, with shipping costs borne by the customer, canceling the request for recession Kozmo Laze will not be liable in any way for damage or theft / loss of goods returned with uninsured shipments upon arrival at the warehouse, the product will be examined to assess any damage not caused by transport. The right of withdrawal is lost for lack of the essential integrity of the property (packaging and / or its contents), in cases where Kozmo Laze finds: Missing outer packaging/inner packaging The absence of integral elements of the product (accessories, ties, product gadgets, etc.) Contact resi@kozmolaze.com to return the product